Resolve Finance has taken out the Customer Service of the Year Award at the 2018 Australian Broking Awards – the leading independent awards event for the mortgage industry.
The Australian Broking Awards recognise excellence and highlight the outstanding achievements of those in the industry at a national level.
Customer service is an incredibly important measure of any brokerage’s long-term sustainability and success.
“Winning the Customer Service of the Year Award is brilliant recognition of the Resolve Finance team’s dedication to delivering exceptional customer service,” said Dale Alcock, Managing Director of ABN Group.
“The category assesses the business benefits associated with effective customer service taking into account the uplift in new, repeat and referred business,” he added.