Submitting invoices

Quick reference guide for suppliers and subcontractors

We want to make sure your invoices are processed quickly and accurately. To help us help you, please follow these guidelines when sending invoices.

Things to do

Clearly state your trading name and ABN.
Invoice details: Include the invoice date and a unique invoice number.
Reference a valid purchase order (PO) number* on the invoice.
Note that only 1 PO number per invoice is allowed. Progress invoices against a single purchase order is still acceptable. *If the invoice is in relation to Home Assist/The Maker, please reference a valid work order number.
To enable successful processing, ensure that the second character of the Purchase Order number is the numeral “0” (zero), not the letter “O”.
Submit invoices in PDF, typed and legible. Only submit one invoice per PDF file. The system cannot process multiple invoices within a single PDF.
Provide a detailed description of the goods/services, including quantity, unit of measure and price. Quantities and prices must not exceed those on the PO.
Clearly state the GST (in dollars), subtotal and total amount clearly. Outline payment terms, including due date and payment methods.
Include our trading name and ABN details per the PO (or Work Order).
Submit to the correct entity email address (see below).

What not to do

Avoid sending handwritten invoices – any handwritten invoices will need to be clear and neat to avoid delays in payment.
Do not send a single invoice with multiple Purchase Order/Work Order numbers – your invoice will be rejected.
Avoid using a different format every time you invoice us – stick to one compliant template.
Do not include multiple invoices in a single PDF document.
Do not attach invoices in editable format (e.g., Word, Excel, Images) – Our system requires PDF.
Avoid listing work order details across multiple lines or include extra words – it can make if harder for the system to read.
Do not include sensitive information.

Why this matters



Faster processing of your invoices



Less back-and-forth with Accounts Payable



Timely payments to nominated account

Accounts Payable email inboxes

ABN Group transitioned to a new financial system in late 2025. As part of the system changes, we have designated inboxes for invoices, statements and queries for each of our entities.

Brand names: ABN Group Victoria, Boutique Homes, Homebuyers Centre Victoria

Legal Entity: ABN Group (VIC) Pty Ltd

Australian Business Number: 82 130 382 188

CONTACTS

Invoices: invoicesvic@abngroup.com.au
Statements: statementsvic@abngroup.com.au
Queries: queriesvic@abngroup.com.au

Brand names: Celebration Homes, Dale Alcock Homes, Dale Alcock Homes South West, Dale Alcock Projects, Home Assist, Homebuyers Centre WA, Home Collective, Webb & Brown-Neaves

Legal Entity: ABN Residential WA Pty Ltd

Australian Business Number: 11 008 871 761

CONTACTS

Invoices: invoicesresidential@abngroup.com.au
Statements: statementsresidential@abngroup.com.au
Queries: queriesresidential@abngroup.com.au

Brand names: ABN Contracting, Boeing Plumbing, Ceiling Solutions, Concretus, HiPoint Roofing, The Maker

Legal Entity: ABN Construction Services Pty Ltd

Australian Business Number: 55 068 687 294

CONTACTS

Invoices: invoicesCS@abngroup.com.au
Statements: statementscs@abngroup.com.au
Queries: queriescs@abngroup.com.au

ABN Group

Entity: As per your purchase order
Invoices to: invoicesother@abngroup.com.au
Statements to: statementsother@abngroup.com.au
Queries to: queriesother@abngroup.com.au

ABN Management Services

Entity: ABN Management Services Pty Ltd
ABN: 78 605 291 683
Invoices to: invoicesms@abngroup.com.au
Statements to: statementsms@abngroup.com.au
Queries to: queriesms@abngroup.com.au

Parcel Property or Parcel Realty

There is no change to current process for Parcel Property managed syndicates.
Entity: As per your purchase order
Inbox: accounts@parcelproperty.com.au

Resolve Finance

Entity: As per your purchase order
Invoices to: invoicesother@abngroup.com.au
Statements to: statementsother@abngroup.com.au
Queries to: queriesother@abngroup.com.au

Please note that statement and invoice inboxes will not be monitored. It is critical that any questions or issues are sent to the query inbox to avoid delays. Queries or concerns must be directed to the query inbox for each relevant entity. This will ensure your emails reach the right team straight away.