Submitting invoices
Quick reference guide for suppliers and subcontractors
We want to make sure your invoices are processed quickly and accurately. To help us help you, please follow these guidelines when sending invoices.
Things to do
- Clearly state your trading name and ABN.
- Invoice details: Include the invoice date and a unique invoice number.
- Reference a valid purchase order (PO) number* on the invoice.
Note that only 1 PO number per invoice is allowed. Progress invoices against a single purchase order is still acceptable. *If the invoice is in relation to Home Assist/The Maker, please reference a valid work order number. - Provide a detailed description of the goods/services, including quantity, unit of measure and price.
Quantities and prices must not exceed those on the PO. - Clearly state the GST (in dollars), subtotal and total amount clearly. Outline payment terms, including due date and payment methods.
- Include our trading name and ABN details per the PO.
- Submit invoices in PDF, typed and legible.
- Submit to the correct entity email address.
What not to do
- Avoid sending handwritten invoices – any handwritten invoices will need to be clear and neat to avoid delays in payment.
- Do not send a single invoice with multiple purchase order/work order numbers – your invoice will be rejected.
- Avoid using a different format every time you invoice us – stick to one compliant template.
- Do not attach invoices in editable format (e.g., Word, Excel, Images) – Our system requires PDF.
- Avoid listing work order details across multiple lines or include extra words – it can make if harder for the system to read.
- Do not include sensitive information.
Why this matters
Faster processing of your invoices
Less back-and-forth with Accounts Payable
Timely payments to nominated account
Accounts Payable email inboxes
ABN Group transitioned to a new financial system in late 2025. As part of the system changes, we have designated inboxes for invoices, statements and queries for each of our entities.
Brand names: ABN Group Victoria, Boutique Homes, Homebuyers Centre Victoria
Legal Entity: ABN Group (VIC) Pty Ltd
Australian Business Number: 82 130 382 188
CONTACTS
- Invoices: invoicesvic@abngroup.com.au
- Statements: statementsvic@abngroup.com.au
- Queries: queriesvic@abngroup.com.au
Brand names: Celebration Homes, Dale Alcock Homes, Dale Alcock Homes South West, Dale Alcock Projects, Home Assist, Homebuyers Centre WA, Home Collective, Webb & Brown-Neaves
Legal Entity: ABN Residential WA Pty Ltd
Australian Business Number: 11 008 871 761
CONTACTS
- Invoices: invoicesresidential@abngroup.com.au
- Statements: statementsresidential@abngroup.com.au
- Queries: queriesresidential@abngroup.com.au
Brand names: ABN Contracting, Boeing Plumbing, Ceiling Solutions, Concretus, HiPoint Roofing, The Maker
Legal Entity: ABN Construction Services Pty Ltd
Australian Business Number: 55 068 687 294
CONTACTS
- Invoices: invoicesCS@abngroup.com.au
- Statements: statementscs@abngroup.com.au
- Queries: queriescs@abngroup.com.au
| Brand Name | Legal Entity | Inboxes |
| ABN Group | As per your purchase order | |
| ABN Management Services |
ABN Management Services Pty Ltd ABN 78 605 291 683 |
|
| Parcel Property* |
As per your purchase order |
|
| Parcel Realty* | ||
| Resolve Finance | As per your purchase order |
Please note that statement and invoice inboxes will not be monitored. It is critical that any questions or issues are sent to the query inbox to avoid delays. Queries or concerns must be directed to the query inbox for each relevant entity. This will ensure your emails reach the right team straight away.
Quick reference guides
Remember
✓ Clear, typed format ✓ Correct purchase order (PO) number ✓ Include ABN, bank details, GST, totals ✓ ABN Group contact person reference ✓
If you need further support or clarity around invoicing, please contact us through our Financial Support inbox
